"I have been so frustrated with the hassle of online shopping......"

If you have heard yourself say this you are definitely not alone!

More and more we hear these words from customers who come in to our shop having tried and failed - sometimes many times - to buy online a hat, hatinator, fascinator etc that they are happy with, especially when it is to go with a particular outfit, for a special event or when they are looking for "something different".

Indeed, just this week, a lady contacted us looking for a Mother-of-the-Bride hat, commenting "its a challenge" and saying she had had no idea how difficult it would be to find a hat to go with her outfit. We suggested she call to our shop and bring her dress. 

She came in the next day, changed into her outfit and tried on many styles and colours, viewing them from all angles: throughout our colleague, Louise, provided her with personal service, advice and assistance. Our customer settled on her perfect hat and left our shop much more relaxed than when she arrived! She was so thrilled she e-mailed us that evening to thank us. Her message read as follows:-

"Just to say a huge thank you for helping me find a MOB hat today. With 2 weeks to go to wedding I found a beautiful hat for my outfit, and a lovely clutch too. Amazing selection at reasonable prices but more importantly assistance with eye for style and detail, and honesty with the advice too. Can’t recommend this little shop highly  enough !

I have been so frustrated with the hassle of online shopping for wedding hats and bags and was delighted  to experience the personal touch in visiting your small business." 

We were delighted to read the message - we could not better sum up what Ella Bulloch Hats has been about for almost 60 years! 

There is no doubt a place for online shopping - we are happy to post items out to customers in the UK - but it is by no means the only way to shop. Often small, independent local shops like ours can actually help make your whole shopping experience easier, more pleasant and less stressful whilst offering great choice, value and of course, personal service, 

We are looking forward to welcoming you to Ella Bulloch soon - no appointment needed.